NEBOMMA Return Policy

At NEBOMMA, we prioritize customer satisfaction and work with our trusted vendors to offer a seamless return experience. This policy outlines the terms and procedures for returns, with the cooperation of our vendors to meet quality standards.

  1. Conditions for Returns

Damaged or Defective Items: If an item arrives damaged, defective, or significantly different from its description, it is eligible for a return within 7 days of delivery.

Incorrect Item: In cases where the incorrect item has been shipped, customers may request a return or exchange within 7 days of receiving the product.

Non-Returnable Items: Some items, including custom-made or final sale items, are non-returnable unless defective or incorrect.

  1. Vendor Responsibilities for Returns

Inspection and Quality Control: Vendors must conduct thorough quality control before shipping to ensure products meet NEBOMMA’s standards.

Return Approval: Vendors are responsible for confirming the eligibility of a returned product once it reaches them, including verifying the reported issue (e.g., damage, defect).

Product Restocking: Vendors may restock eligible returned products unless they are damaged or defective beyond repair.

  1. Return Process

Customer Initiation: Customers must contact NEBOMMA Customer Support within 7 days of receiving their item, providing a description of the issue and relevant proof (e.g., photos or videos).

Vendor Notification: Upon receiving a return request, NEBOMMA will notify the vendor, who must acknowledge and prepare for the return.

Return Authorization: NEBOMMA will issue a Return Authorization if the item qualifies, and the vendor will be informed accordingly. Unauthorized returns will not be accepted.

  1. Return Shipping and Costs

Return Shipping: If the return is due to vendor error (e.g., wrong item or defective product), vendor will cover return shipping costs. For other eligible returns, the customer may be responsible for return shipping.

Secure Packaging: Vendors must ensure that items are securely packaged to minimize the risk of damage in transit. Customers returning items should follow similar care in packaging.

  1. Refunds and Exchanges

Refunds: NEBOMMA will process refunds to the customer’s original payment method within 7-10 business days after the item is returned and verified by the vendor.

Exchanges: If an exchange is preferred, NEBOMMA will work with the vendor to expedite the replacement once the original item is received.

  1. Additional Vendor Policies

Vendor Accountability: Vendors are responsible for processing and accepting authorized returns promptly and maintaining updated return policies aligned with NEBOMMA’s standards.

Customer Support: Vendors should assist NEBOMMA’s support team with any customer inquiries related to returns or product issues.

Documentation: Vendors should document return approvals, product conditions, and any relevant details to ensure clarity and accountability.

  1. Important Reminders

Unboxing Video: Customers are encouraged to record an unboxing video, especially for fragile items, to provide proof of the item’s condition upon receipt.

7-Day Return Window: Returns must be initiated within 7 days of receipt. Requests beyond this period will not be eligible for a return.

  1. Contact Information

For questions regarding the return policy or to initiate a return, customers may contact NEBOMMA Customer Support at
Support@nebomma.com